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Free Shipping
On Purchases over 20$
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FAQ's

Frequently Asked Questions


Where do you ship from?

We ship your order from Tel Aviv , Israel.


How long will it take for my order to arrive?

For international customers, you should receive your order within 15-25 working days of placing your order. If you have not received your order within this time frame, please get in touch.


Can I return/exchange an item I have ordered?

CraftySo offers a No-Quibble 30-Day Money Back Guarantee. If, for any reason you are dissatisfied, simply contact us to be issued a unique Returns Merchandise Authorization, ship the item back to us in the original, unused condition and we’ll give you full refund – no questions asked.
Please note: we are unable to cover return postage costs except in the case of damaged/wrong products.


How long does my refund take?

We’ll process your return within 3 days of delivery to our warehouse. You’ll receive an email of your refund as soon as the return has been processed.

Which payment methods do you accept?

When paying online you have a number of options. The easiest and most convenient way to pay online is with PayPal. If you do choose PayPal then you can choose to pay using your PayPal balance or by using your credit or debit card. If you do not have a PayPal account then they are free and easy to set up. Alternatively, you can also pay directly using your Visa, MasterCard or American Express debit or credit card.


Is my credit card information secure?

Yes. We encrypt all information sent via the Internet, so that data arrives privately and securely at its destination. CraftySo makes every effort to protect your online order by using Secure Sockets Layer (SSL) Technology.


What are your shipping charges?

We currently have a flat shipping charges for all orders under 20 $. When you purchase over 20$ - you have a FREE SHIPPING option!
When will my order be shipped?
We ship everyday from Sunday to Friday. We do not ship on weekends and holidays so if you order after 11 am on Friday, your order will not be processed until Sunday.


What shipping service do you use?

For International orders, we ship using Israel Post 1st Class. For express deliveries, we may use an EMS or Eco Post (Fast international shipping services).


What if I ordered the wrong items, received the wrong items, or didn't receive what I expected?

Simply contact our Customer Service Department to get a Return Merchandise Authorization number and assistance with return shipping. Write that number on the outside of your package. Ship the package back to us and our Returns Department will use the given number to credit your card or account with the proper amount, or send a replacement package.


How do I sign up for a Craftyso account?

To create an account, click on "Sign up" at the top left-hand area of the home page.


What if I need to cancel or change my order?

An order can be canceled or adjusted within 30 minutes of placing the order by contacting our customer service department. After 30 minutes, we are unable to modify or cancel orders. If you want to change or add to your order, please place a separate order for any item not in your original order.


What does the size mm mean?

MM is short for millimeters, a very common measurement around the world that is used often on imported products. As a rule of thumb one inch equals 24-25mm. One-half inch would be about 12mm and one-fourth inch would be about 6mm.


Do you sell wholesale?

For wholesale and customer orders, please contact craftyso@gmail.com.


How do I update my account information?

You can update your account information by going to My Account. Once logged in you will be able to update your shipping, billing and credit card information.


Can I use your images on my website?

Please do not use our images without approval. If you would like to use our images email us craftyso2014@gmail.com with a detailed description on how you will be using them.